Frequently Asked Questions

Do you accept returns or exchanges?

Yes. Review the Return & Refund Policy for eligibility and the 15-day request window.

Can I change an order?

Contact support as soon as possible. We can usually update an address or variation only before fulfillment begins.

Are all crystals natural?

No. Products using natural stone are identified in their titles or descriptions. Some designs use enhanced, stabilized, lab-created or fashion crystal materials.

Will every stone look identical?

No. Color, inclusions, pattern and shape can vary naturally. This is part of the individual character of crystal jewelry.

How should I care for the jewelry?

Keep it away from prolonged moisture, perfume and lotions. Store pieces separately and wipe with a soft dry cloth after wear.

Where do orders ship from?

Most orders ship from production partners in China. Typical preparation is 3–10 days, followed by approximately 10–15 days in transit.

Can I pay cash on delivery?

No. International orders must be paid through the secure methods offered at checkout.