Frequently Asked Questions

Do you accept returns or exchanges?

Yes. Eligible items may be returned within 30 calendar days of delivery, with no restocking fee. Review the Return & Refund Policy for eligibility and instructions. Our separate 180-day quality promise covers verified material or workmanship issues; it is not an extension of the 30-day no-questions-asked return window.

Can I change an order?

Contact support as soon as possible. We can usually update an address or variation only before fulfillment begins.

Are all crystals natural?

No. Products using natural stone are identified in their titles or descriptions. Some designs use enhanced, stabilized, lab-created or fashion crystal materials.

Will every stone look identical?

No. Color, inclusions, pattern and shape can vary naturally. This is part of the individual character of crystal jewelry.

How should I care for the jewelry?

Keep it away from prolonged moisture, perfume and lotions. Store pieces separately and wipe with a soft dry cloth after wear.

Where do orders ship from?

Most orders ship from production partners in China. Most orders need 2–5 business days for processing before shipment. After dispatch, Standard Shipping is estimated at 8–12 business days and Priority Shipping at 4–8 business days. Destination availability, rates and final options are confirmed at checkout; see the Shipping Policy for details.

Can I pay cash on delivery?

No. International orders must be paid through the secure methods offered at checkout.